Start counselling
If you’ve decided you need to talk to someone about your feelings, there’s just a couple of steps to get you on the list for one of our counsellors.
Security & confidentiality
We take your safety very seriously. For details on our security and confidentiality policy please click on the link below.
Contact Talk Well
All you need to do to access our free counselling service is contact us. If you feel unsure about contacting us you can ask someone you trust to do this for you. In an emergency please call emergency services on 999.
Make a referral
You can make a request for counselling for yourself or someone else. The online referral form is only available for those who have contacted us directly already.
Your choices
You can choose to see your counsellor either face-to-face, over video or web-chat, or on the phone. If face-to-face you can choose to be seen at school/college or another suitable place in the community.
While you're waiting
We know waiting is hard. Whilst you are waiting, why not take a look at our other services available now and our resources and advice:
Getting your appointment
When our counsellor is ready to see you they will text you to arrange a time to meet up.
Your counselling session
When you see the counsellor, you will have a chance to chat through your worries and concerns.
How to get support and what to expect
If you'd like more information about the process of getting support and the steps we take to support as many people as we can, you can read more in our Access Policy.
Types of counselling
We understand that different ways of speaking to a counsellor work for different people. That’s why we try and provide a variety of options to make counselling accessible to everyone.
Face-to-face
You can choose to meet your counsellor at your school or college, or at another suitable location near to where you live.
Online
A 1-2-1 instant text chat with one of our qualified counsellors that’s a lot like texting, and you can do it on your computer, phone or tablet.
Telephone
Some people find it challenging to talk face-to-face; remote phone calls offer the opportunity to talk with trained counsellors.
Video
Remote counselling enables you to continue getting support from Talk Well counsellors without having to go into school or public buildings.
"I honestly don't know where I'd be without you. You're amazing."